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Demesne Customer Survey | Results 2018

The results are in from our annual customer survey. Here we share some of the key areas of feedback we received from customers & the winner of the iPad Mini.

 Demesne Survey Results 2018customer survey

Our annual survey was sent to all our customers in May of this year. The survey is completely anonymous. We asked for honest feedback and comments on most areas of our business. Internal sales, external sales, logistics & marketing all got feedback from our customers.

The information we receive from our customers on these surveys is invaluable to us. We act on every answer & comment that is left and ensure that the service Demesne provides to you, our loyal customers, is industry leading.

 

An overview of the customer survey can be seen below....

 

survey1

 

 


survey2

 

 


survey3

 

 


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Question 13 asked our customers: ' How can we make it easier for you to do business with Demesne?'

Some of the responses to Qs.13 are below, good, bad & indifferent!

  • Give more information on back order's, but other than that the system isn't broken no need to fix it
    6/13/2018 8:30 AM
  • Carry on as is. One of the best companies to deal with. Very friendly staff that are always willing to assist in any matters.
    6/8/2018 9:58 AM
  • one discount structure across range. Also I have recently started using you online service- its very good
    5/22/2018 2:01 PM
  • Online quotations
    5/22/2018 1:04 PM
  • Reduce back orders as much as possible
    5/22/2018 12:58 PM
  • mobile phone app
    5/22/2018 12:45 PM
  • JUST KEEP DOING WHAT YOUR DOING
    5/22/2018 12:33 PM

 


 

iPad Mini Winner

The winner of the iPad Mini this year is Colin Clarke of Bellew Electrical.

As the survey is anonymous, we picked Colin at random as being one of the 100+ people who clicked on the survey link in the original email sent in May.

Thanks to all those that completed the survey this year.

 

The Demesne Team.